SHOPPING

Delivery Information

UK DELIVERY

UK STANDARD DELIVERY

Please note: Due to the Commonwealth Games, deliveries to the Glasgow postcode area could be delayed by up to 48 hours.

Deliveries are made by Royal Mail between 7am and 7pm on a non-tracked service.

Please be advised that some large products from our House & Home collection are dispatched from a separate warehouse. If your order contains items from House & Home along with items from our other collections they may not be delivered together. You will only be charged once for shipping for your complete order.

Please note: Toast does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, neighbour, etc) we cannot accept responsibility if you fail to receive your parcel.

NB. Shipping will be charged at £1.75 for orders that include only a gift card.

UK EXPRESS DELIVERY

Please note: Due to the Commonwealth Games, Express Deliveries to the Glasgow postcode area could be delayed by up to 48 hours.

Deliveries are made by DHL from 9am until 8pm and may require a signature. For this reason, you may like to nominate a secure delivery address where someone is available to sign.

EXPRESS DELIVERY POSTCODE EXCLUSIONS

Some postcodes are excluded from Next Day Delivery. To check if your postcode is one of these click here.

UK Shipping Charges

EU DELIVERY

Please click here for delivery terms for EU customers (excluding UK and Isle of Man).

INTERNATIONAL DELIVERY

We offer delivery to a wide range of international destinations, but if you don't find your country on the drop down menu provided please email customer services or call us on +44 (0)333 400 5200 and we will sort things out for you. All international deliveries are sent via DHL European or Worldwide.

Please note that local import duties may be payable on receipt.

Due to shipping restrictions on certain items, we cannot dispatch any orders containing liquids or knives outside of the UK. A selection of our bulkier items, including the tin trunks, are also excluded from international delivery.

International delivery times vary depending on destination. Click here for more information International Shipping Charges.

Russian Federation

Due to restrictions set by the Russian Federation government, we can only deliver orders to a registered business address and not a domestic address in that country. Our international courier Royal Mail also requires the registration or the VAT number for that business in order to be able to fulfil the order. We apologise for the inconvenience this may cause.

SALES TAX

All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) at the prevailing rate where applicable. If your order is being despatched outside the European Union (EU) then we will deduct VAT.

When you are at your shopping bag page, you can select the intended destination for your order, and we will automatically calculate the relevant shipping and VAT.

DUTY AND CUSTOMS

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges.

DELIVERY FAQ

CAN I HAVE MY ONLINE ORDER DELIVERED BY EXPRESS?

YES. Express delivery is available for telephone and online orders. To ensure next working day delivery, all orders need to be placed before 12.00pm. Orders placed after this time will be delivered within 48 hours*. Parcels are delivered on Monday to Friday only. Orders placed on a Friday afternoon, during the weekend or on a Bank Holiday will be processed the following working day. A signature will be required.

All express parcels are delivered by the courier DHL who do have a couple of postcodes that are excluded from the next day delivery service. Click here to see postcode exclusions.

* Please note: Saturday and Sundays are not classed as working days by our delivery carriers. For this reason, anything ordered on a Thursday afternoon or Friday morning will be delivered on the following Monday. Anything ordered from Friday afternoon up until Monday morning will be delivered on the following Tuesday.

DO YOU DELIVER OVERSEAS?

Yes. We offer delivery to a wide range of international destinations. International shipping is charged according to the destination of the parcel and the postage charges are displayed when you place your order on the website. Please click here to see international shipping charges.

I WANT TO CHANGE MY ONLINE ORDER, HOW DO I DO THIS?

Sorry but we cannot make alterations or cancellations to online orders. This is because as soon as your order reaches us, it is rushed through to our warehouse area to be packed and sent. To make an alteration at this point would involve stopping the packing process and searching through hundreds of parcels, which would mean delayed parcels for everyone.

Delivery Charges

United Kingdom Inc Channel Islands Express Shipping (UK & Channel Islands only)
Europe Canada & USA Australia & New Zealand Rest of the world Zone 1 Rest of the world Zone 2
£5.50 £7 £12.50 £20 £35

UK includes:

Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands, Jersey and Guernsey.

Europe:

Please allow 1-5 working days for delivery

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Canada & USA:

Please allow 2-4 working days for delivery

Delivery to outlying territories may take an extra 3-5 days

Australia & New Zealand:

Please allow 3-5 working days for delivery

Delivery to outlying territories may take an extra 3-5 days

Rest of the World Zone 1:

Please allow 2-6 working days for delivery

Belarus, Bosnia and Herzegovina, Hong Kong, Iceland, Kosovo, Liechtenstein, Macedonia, Montenegro, Norway, Serbia, Turkey, Ukraine.

Rest of the World Zone 2:

Please allow 4-8 working days for delivery

Bahrain, Bermuda, Brunei, Cayman Islands, China, India, Indonesia, Israel, Japan, Kazakhstan, Netherlands Antilles, Qatar, Republic of Korea, Russian Federation (restrictions apply), Saudi Arabia, Singapore, South Africa, Taiwan, United Arab Emirates.

Delivery Exclusions

If your delivery address falls into one of the postcodes below then please do speak to our customer service team on +44 (0)333 400 5200 to place your order. They can make alternative arrangements to send your parcel by royal mail special delivery, which cannot be done on the website.

DEPOT POSTCODE AREA
ABERDEEN (VIA ABERDEEN) AB
DD8-11
ANSTRUTHER KY10
BERWICK UPON TWEED TD15
DUMFRIES & GALLOWAY DG1-16
EDINBURGH EH38, 44, 46
ARGYLL PA25-38
FALKIRK FK8, FK14-21
HARWICK TD19
SHETLAND AND ORKNEY (VIA GLASGOW) G63,KW1 - 17
ZE1 - 99
CHANNEL ISLANDS (VIA SOUTHAMPTON) GY1 - 99
JE1 - 99
OBAN DEPOT PA20-23, 24-43, PH49-50
HS9-99
PA41-49
SCOTTISH HIGHLANDS & WESTERN ISLES (VIA OBAN) HS1-9, HS3 - 99
PA41 - 49
PA60
PA61 - 75, 77, 78
PA76
PH41(2), 42, 43, 44 PH1-9, 15-26, 30-41
SCOTTISH HIGHLANDS & WESTERN ISLES (VIA INVERNESS) PH 15-26, 30-41
KW 1-3,5-14
HS1 - 8
IV41 - 51, 55, 56
SCOTTISH HIGHLANDS & WESTERN ISLES (VIA IRVINE) KA26, 28
LEVAN KY9
INVERNESS DEPOT IV 1-28,IV30-32,36
IV40-51, 53-54, IV63
BFPO (VIA WEMBLEY) BF0 - BF99
ISLE OF MAN (VIA BLACKBURN) IM1 - 99
ISLE OF ARRAN, GIRVAN & ISLE OF CUMBRAE KA26, KA27, 28
SCILLY ISLES (VIA TRURO) TR21 - 25
LONDON E20
MOTHERWELL ML12
NORTHERN IRELAND (VIA HDN NI) BT1 - 99
PORTSMOUTH & ISLE OF WIGHT PO30 - 41
SOUTHERN IRELAND (VIA SHAW) EIRE/ROI
WALES SA3, SA33-34,SA61-73

Shipping Delivery Exclusions

Due to shipping restrictions on certain items, we cannot dispatch any orders containing liquids or knives outside of the UK.

Unfortunately, there are a selection of our bulkier items that we also cannot send outsite of the UK:-

  • Fire Bowl
  • Rectangular Log Basket
  • Double Handle Storage Baskets
  • Tin Trunks
  • Traditional Sleigh
  • Folding Sleigh

Returns Information

UK RETURNS AND EXCHANGES BY POST

You may return your purchase for an exchange or refund within 14 days of receiving it.

Please post the item(s) back using the return address label provided in your parcel. This will enable us to scan the bar code on the label and send email confirmation to you that your parcel has been safely received.

If, for any reason, you no longer have the returns label provided, please contact customer service on +44 (0)333 400 5200 to obtain the relevant return address information.

The cost of return is the customer's responsibility.

Be sure to obtain a free proof of postage when returning items. We cannot be held responsible for items that fail to reach us.

We ask that you return items unused, with all the original tags intact and complete the returns form supplied with your delivery.

We can arrange collection for homeware items weighing more than 5kg. To book this, please contact our customer service team on +44 (0)333 400 5200. This service incurs a cost of £7, unless you qualify for free returns.

If you would like to exchange your item(s), please complete the exchange information on the returns form. All exchanges will be sent to you without any additional postage charges.

Due to the increase in volume during sale please allow 7-10 days for your return to be processed once it is received into our warehouse.

INTERNATIONAL RETURNS

Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order.

Please note: We can't be held responsible for items that fail to reach us. We recommend that overseas customers send their returns via a registered trackable service.

UK RETURNS AND EXCHANGES TO OUR SHOPS

You can return purchases made via our website (excluding homeware) to our stand alone shops for an exchange or refund. Unfortunately, we cannot currently accept returns of homeware in this way (even to those shops selling homeware). All returns must be made within 14 days of receiving your purchase.

Please note that we can only accept returns to our shops of items that were bought directly from Toast online or from a Toast shop. We cannot accept those bought from other websites or shops. Items cannot be returned to a John Lewis store unless they were bought there.

We ask that you return items unused, with all the original tags intact, and that you complete the returns form supplied with your delivery. We will also require the card you used to pay for the items.

We cannot accept returns through the website for purchases made in our shops, these must be returned to the shops.

Please note that all exchanges within our shops are subject to availability within each individual shop.

ORDER CANCELLATIONS

If you return your order in full to us within 14 working days of receiving it, we will also refund your initial postage and packing charges. Your statutory rights on cancellation are not affected.

Please note, all delivery charges incurred on returns made after the 14 working day period noted above, or for exchanges, will be your responsibility.

If you are a UK customer who qualifies for free returns you can return your items using the prepaid returns label provided. For orders that do not qualify for free returns, the cost of return is the customer’s responsibility, except when the order is incorrect, mis-described or faulty.

Be sure to obtain a free proof of postage when returning items. We cannot be held responsible for items that fail to reach us.

IF AN ITEM IS FAULTY WHOM SHOULD I CONTACT?

We are very sorry for the inconvenience caused. Please contact our customer service team at customer service or call us on +44 (0)333 400 5200.

CAN I RETURN A SALE ITEM?

Yes, sale items can be returned for refund or exchange within 14 days of despatch.

Product Care Information

Fire Bowl Use Guide

It sounds obvious but the fire bowl will become hot during use. Therefore, take care to avoid touching it.

This fire bowl will work best if you use good, dry firewood as fuel and if you leave a bed of ash to accumulate between uses. This will help to build up a better fire base.

The firebowl is for outdoor use only and should be positioned on a non-flammable surface (not wooden decking!), away from any flammable objects. Remember not to leave it unattended while it has a fire or any fuel inside.

Over time, the iron will discolour and the surface will rust - especially with high temperatures. Storing under cover will help keep your fire bowl in good condition and your bed of ash dry, but do make absolutely sure the fire is out and the bowl cold before storage.

Not suitable for use by children and keep them away from the bowl during use.

MAINTAINING TOAST FOOTWEAR

As Toast likes to use natural leathers in our shoe products you will notice subtle variations in colour or texture; these are not faults, but part of the quality of the skin.

Before exposure to moisture, you can apply leather/suede protector to your shoes or boots (we recommend Scotchgard) to prevent rain marking the leather. However, many scuffs and marks can be renovated by lovingly polishing with the correct products - your footwear will look all the better for it.

Many of our shoes and boots are made with leather soles which provide a beautiful finish but may be a little slippery until they are well worn in. Do take extra care when walking, especially on stairs. Leather soles are a natural product and are porous in wet conditions. Leave wet shoes to dry naturally (never by artificial heat). The addition of a rubber sole and heel pieces by a cobbler will help extend the life of your leather soles and will provide extra protection.

When you're not wearing your shoes or boots stuff them with tissue or newspaper to help keep their shape.

Here we have provided some basic care guidelines to take into consideration when caring for your Toast footwear.

POLISHED LEATHER (INCLUDING PATENT)

Clean with a neutral cream polish or a correctly matched traditional coloured polish. We recommend Kiwi shoe polish which comes in a range of colours. Apply with a soft brush and polish off with a different soft brush. A final shine can be given by buffing with a soft cloth.

MATT LEATHER

Be sure to never use a polish on this leather because you will make it shiny. Instead, we recommend using a saddle soap to clean your matt leather footwear. A good saddle soap is Belvoir Glycerine.

First clean the footwear with a damp sponge to remove any dirt and allow to dry. When dry, take a very slightly damp sponge and rub it on the saddle soap to get a covering of very slightly soapy residue that you can then apply (if your sponge is too wet, the soap will get very foamy and the final effect will not be so good). Then leave to dry naturally.

NB: Scratches can easily be removed using Nivea hand cream, but please contact customer service for more information.

FABRIC

Fabric footwear cannot be cleaned in the normal way, but it can be protected from marks by treating the fabric with Scotchgard and small marks may be removed with a damp cloth.

Through the course of time, fabric footwear with a metallic finish may show some signs of fading - usually around the areas where they have most wear and tear. To care for your metallic footwear, we advise to clean using a damp cloth to wipe off any dirt.

NB: Take care when wearing fabric footwear in the rain as the effect could be irreversible.

SUEDE & SHEEPSKIN

We don't advise the use of a wire suede brush to clean your suede and sheepskin footwear as many of these brushes are far too stiff, and can mark the fine skins that we have selected. Instead you can use steam to renovate your footwear.

Hold the skin in a jet of steam and use a stiff, clean shoe brush to raise the nap of the suede and to remove small marks. Take great care with this as steam can scald. When you have gone over the entire surface of the footwear, stuff the inside with some newspaper or tissue to re-shape nicely and leave to dry naturally.

Very stubborn suede marks can be tackled successfully with a good suede shampoo, suede sponge or by rubbing with a clean India rubber when dry.

NB: With deep, rich colours it is possible that there may be some colour transfer, so please do not wear with pale trousers.

For further information about individual care, contact customer services on +44 (0)333 400 5200 or email contact@toast.co.uk

Toast Shoe Care - Print Version

Frequently Asked Questions

How To Pay

PAYING BY CREDIT OR DEBIT CARD

All transactions are in pounds sterling. We accept online payment in a secure environment with the following credit and debit cards:

  • American Express (Amex)
  • Electron
  • MasterCard
  • Visa
  • Visa Delta

We will not charge you for your order until the items are despatched. At the point of placing your order, card verification checks will be carried out.

PAYING BY PAYPAL

We now also accept Paypal payments. Please note that when paying by Paypal the payment is taken when the order is placed.

PAYING BY CHEQUE

If you would prefer to pay by cheque, please send your order together with your cheque to:

  • Toast
  • 3rd Floor
  • Matrix Beta
  • Matrix Business Park
  • Swansea
  • SA6 8RE.

Please make cheques payable to TOAST. On the back please write your home address and cheque guarantee card number.

In order that we can process cheque orders speedily we use transax service to authorise your cheque. This service is provided by Certegy Ltd who, in order to comply with the data protection act, have asked us to print the following: as a part of this rocess we will pass Certegy details of your cheque and if your cheque is returned unpaid, we inform Certegy and also provide them with your name and address. Certegy will charge you a fee if your cheque is dishonoured. Certegy will record this information and use it to decide whether to authorise your present and future cheques. Certegy may share their information with a credit reference agency and this information may be used by such an agency to assess your (or your family's) credit-worthiness in the future.

Sales

HOW LONG DOES THE CURRENT SALE LAST FOR?

We usually hold a sale at the end of each season. To receive alerts of when a sale is about to start, and to be informed of any other activities Toast may be organising, subscribe to our newsletter.

CAN I RETURN AN ITEM BOUGHT IN THE SALE?

Yes, sale items can be returned for refund or exchange. We would appreciate it if you can return your sale item as soon as possible. Please click here to see details on our return and exchange procedures.

Stock Information

WHY IS AN ITEM SHOWING IN YOUR CATALOGUE WHEN YOU HAVE ALREADY SOLD OUT?

In a perfect world we would be able to perfectly and flawlessly predict exactly which items our customers are going to want and to 100% ensure that all our products are delivered on time and to our required high quality. Unfortunately, the world is not perfect and our predictions can be wrong and our suppliers can, sometimes, let us down. But we keep on trying to do better and better and we do make sure that our online stock levels are as up-to-date as they can be.

WHAT IS A BACK ORDER?

If an item is not yet in stock, but we are anticipating further supplies, we can put you onto back order. This means that when your chosen item comes into stock, we will send it on to you.

CAN I GO ONTO TO BACK ORDER FOR A SOLD-OUT ITEM?

Only if we are expecting further supplies. We no longer accept backorders for returned items, as this can sometimes lead to disappointment.

Gift Cards

DO YOU SELL GIFT CARDS?

We now sell Toast gift cards online as well as in our shops. Shop-bought gift cards can be charged in store for any value you would like, starting from £10. The cards can be used only in Toast shops - not online or in John Lewis.

Gift cards can be used to buy products from all our collections. Click here to see which collections are available at each Toast shop.

The gift cards come in their own wallet and little drawstring bag, made from recycled Toast bedlinen fabric.

Gift cards are valid for 12 months from the date of issue. Any remaining balance will be cancelled on expiry date of the validity period. (Please check in Toast shops for balance enquiries).

Shipping will be charged at £1.75 for orders that include only a gift card.

Value Added Tax (VAT)

WILL I BE CHARGED VAT?

All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) at the prevailing rate where applicable. If your order is being dispatched outside the European Union (EU) then we will deduct VAT.

When you reach the check out pages, after you have selected the intended destination for your order, we will automatically calculate the relevant shipping and VAT.

WHAT IF I AM A RESIDENT IN THE CHANNEL ISLANDS?

Products shipped to the Channel Islands are not charged VAT. This is because the Channel Islands aren't part of the EC VAT territory. Channel Island residents shipping products to mainland addresses will be charged VAT.

Gift Wrapping

Items will be individually wrapped in tissue paper, placed in the handsome matt grey box and tied with a coloured ribbon.

Here are some examples of what fits into a giftbox:

  • one coat or
  • two jumpers or
  • one trouser and one top or
  • two dresses
  • The box is 44 cm wide x 33.5 cm deep x 7.5 cm high and costs £4.95

Unfortunately, there are a number of items that we cannot gift wrap because of size limitations -

these will be sent separately in any orders where gift wrap is requested.

Size & Fit

Sizing

The following information is to help you select the correct size. Sizing charts can be a bore but used in conjunction with your own accurate measurements they will really help to obtain a good fit. If you don’t have time to measure yourself (life may be too short for that after all), just have a conversation with our operators who have been well trained on our sizing in general and on individual garments in particular.

You will also find some extra notes on the fit of certain garments on the individual product pages of the website.

How to measure yourself really well.

How you go about this makes an enormous difference to the accuracy of the measurements. This is our preferred method. In true Blue Peter fashion you will need a measuring tape, string, some sellotape and for one measurement, a good friend.

Toast measuring guide

Women's

  • All measurements are best taken when you are wearing underwear only.
  • Bust - Wear only a simple bra and measure around the bust at the fullest part. Make sure the tape is even around the back.
  • Waist - We sometimes refer to three definitions of waist measurement – 'waist', 'below waist' and 'low waist'. To start, tie a length of string or knitting wool around your waist (this is much higher than you expect, it is the narrowest part). Then, measure with a tape around the position of the string. This is how we define the term 'waist'. 'Below waist' and 'low waist' are approximately 2.5cm and 5cm lower respectively. Leave the string on in order to take your next measurement.
  • Hip - At the side of your hip, measure 20cm down from the string around your waist. Use the sellotape to mark this spot. Now measure around the hips at this point remembering to keep the tape level.
  • Leg Length - Ask your (good) friend to measure from your crotch to where your trouser is usually worn on.
  • Body length - this is always specified from the top of the shoulder.

Men's

Chest - For your chest size place tape measure loosely under the arms (over the shoulder blades) around the fullest part of the chest.

Waist - Measure around the natural waist keeping the tape measure slightly loose.

Jacket body length - For your jacket length, measure a well fitted jacket from underneath the collar band at the centre of the back of the garment to the hem.

Shoe Sizes

UK Womens

USA Womens

Women's Continental

4 5 6 7 8 9 10 11
6 7 8 9 10 11 txt txt
37 38 39 40 41 32 txt txt

UK Mens

USA Mens

Men's Continental

7 8 9 10 11
9 10 11 12 13
41 42 43 44 45

Fitted Sizes

UK

USA

Continental

6 8 10 12 14 16 18
4 6 8 10 12 14 16
34 36 38 40 42 44 48

Bust (Inches)

Waist (Inches)

HIP (Inches)

31 32 34 36 38 40 42
24 25 27 29 31 33 35
34 35 37 39 41 43 45

All the lengths specified throughout the website are for the middle size, smaller sizes will be a little shorter and larger a little longer.

Toast measuring guide

Easy Sizes

UK Womens

USA Womens

Women's Continental

XS S M L XL S-M M-L L-XL
8 10 12 14 16 8-10 10-12 14-18
6 8 10 12 14 6-8 10-12 14-16
36 38 40 42 44 36-38 40-42 44-46

All garments marked with easy sizes will be generously fitted.

All the lengths specified throughout the website are for the middle size, smaller sizes will be a little shorter and larger sizes a little longer.

Men's Sizes

Coats, Jackets and Waitcoats (Regular)

Chest (Inches)

Continental

38 40 42 44
48 50 52 54

Easy Sizes

Chest (Inches)

S M L XL
36-38 39-41 42-44 45-47

Casual Trousers & Jeans

Waist (Inches)

Inside Leg (Inches)

30 32 34 36
33 33 33 33

All our trousers are size 33 leg, so you can take them up if you need to.

Belts

Waist (Inches)

32 34 36

All our trousers are size 33 leg, so you can take them up if you need to.

Shoe Sizes

UK

USA

Continental

8 9 10 11
10 12 14 16
42 43 44 45

Toast measuring guide

Bedlinen Sizes

Duvet Covers

Sizes (cm)

Single Double King Super King
140x200 200x200 225x220 260x220

Flat Sheets

Sizes (cm)

Single Double King Super King
180x275 230x275 275x295 275x295

Fitted Sheets

Sizes (cm)

Single Double King Super King
90x190 135x190 150x200 180x200

Pillow Cases

Sizes (cm)

Housewife Oxford Double Bolster Cover King Bolster Cover
50x75 50x75 48x139 48x154
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