Q & A

CAN I HAVE MY ONLINE ORDER DELIVERED BY EXPRESS?

YES. Next working day delivery is available for telephone and online orders. To ensure next working day delivery, all orders need to be placed before 2.00pm. Orders placed after this time will be delivered within 48 hours*. Parcels are delivered on Monday to Friday only. A signature will be required.

All express parcels are delivered by the courier Home Delivery Network who do have a couple of postcodes that are excluded from the next day delivery service. Click here to see
postcode exclusions.

* Please note: Saturday and Sundays are not classed as working days by our delivery carriers. For this reason, anything ordered on a Thursday afternoon or Friday morning will be delivered on the following Monday. Anything ordered from Friday afternoon up until Monday morning will be delivered on the following Tuesday.

DO YOU DELIVER OVERSEAS?

Yes. we offer delivery to a wide range of international destinations. International shipping is charged according to the destination of the parcel and the postage charges are displayed when you place your order on the website. Please click here to see international shipping charges.

I WANT TO CHANGE MY ONLINE ORDER, HOW DO I DO THIS?

Sorry but we cannot make alterations or cancellations to online orders. This is because as soon as your order reaches us, it is rushed through to our warehouse area to be packed and sent.
To make an alteration at this point would involve stopping the packing process and searching through hundreds of parcels, which would mean delayed parcels for everyone.

WHAT ARE DELIVERY NOTIFICATIONS AND WHY DO THEY REQUIRE MY MOBILE NUMBER?

Our Express and Standard Delivery service will send you an SMS to let you know on which day your parcel will be delivered. You will have the option to choose from one of three alternative days if this suits you better.

On the day of delivery you will receive another SMS to inform you of the estimated delivery time, within a three hour slot.