Returns and exchanges - UK & International
You may return your purchase for an exchange or refund within 28 days of receiving it. Simply post the item(s) back to us at the address listed on this page.
If you return your order in full to us within 7 working days of receiving it, we will also refund your initial postage and packing charges. Your statutory rights on cancellation are not affected.
Exchanges will be honoured any time within 28 days of receipt of your purchase.
Please note, all delivery charges incurred on returns made after the 7 working day period noted above, or for exchanges, will be your responsibility. We are not responsible for return postage other than for incorrect, mis-described or fault items, so please attach the correct postage. Sadly, we cannot be responsible for parcels that fail to reach us, so please make sure you obtain a certificate of posting as proof of purchase.
We ask that you return the items unused, with all the original tags intact and complete the returns form supplied with your delivery.
To ensure a more efficient returns process, please can you attach the return address label that is located on the bottom left-hand corner of the despatch note you received with your order to the parcel when you return it. This will enable us to scan the bar code on that label and send email confirmation to you that your parcel has been safely received.